Senior Software Engineer

Job Summary:

JOB DESCRIPTION – Senior Software Engineer- Platform

Location: Remote, United Kingdom, with travel to London for meetings when required.

Division: Ticketmaster

Contract Terms: Permanent, Full-time

THE TEAM

You will be joining the diverse Global Ticketmaster Platform Engineering team. As a Senior Software Engineer at Ticketmaster, you will be responsible for analyzing, coding, and maintaining the next generation of fan-facing services for Ticketmaster, the global leader in ticket management for large-scale sports and entertainment. You will work closely with other engineers, product owners and managers, and representatives from the business, to deliver unique, high quality, efficient, maintainable, and easy to use services. The software you will work on will be used by millions of people worldwide.

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances while connecting more passionate fans to these events. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices, and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Senior Software Engineer, you’ll guide the development and delivery of our Global Platform which drives over 10 billion dollars of revenue annually. You will be accountable for delivering high quality, maintainable and performant solutions. You must think about solving complex technical problems and the long-term maintenance and cost of change of software solutions.

You will mentor and elevate engineers through technical leadership, code reviews, and engineering best practices to deliver the best ticketing experience across the globe. You’ll help teams fulfil technical, operational, and business requirements by putting yourself in the trenches.

You will emphasise collaboration and mutual support – sharing project workflow with globally distributed teams, contributing code to core global services and applications, and cultural exchange between development groups. It is an exciting time to join Ticketmaster as we are working towards aligning our technologies and products globally.

Because our business is online 24/7, you may on occasion be required to work out of hours or provide on-call duty on a rota basis.

WHAT YOU WILL BE DOING

• Contribute to and collaborate on development work across globally distributed software teams, driving alignment on shared components and standards.
• Ensure applicability of global applications to global markets.
• Ability to organize, prioritise; multitask while coordinating team efforts, reporting to stakeholders and management on the progress of goals.
• Connect with a series of stakeholders in order to gather as much information as possible regarding the problem at hand and implement short-mid term strategies to evolve products for future success.(UX / Design / Product…etc.).
• Objectively explore multiple approaches and recommend the best technical direction including logic and reasoning.
• Meaningful participation in web, native app and service layer architecture design.
• Spike and prototype.
• Write exemplary code.
• Own the full development and deployment cycle for your software.
• Proactively identify and reduce technical debt, ensuring long-term maintainability of platform services.
• Design and advocate for clean, well-structured, and secure APIs, ensuring consistency, usability, and resilience across services.
• Evaluate and select appropriate cloud services and infrastructure patterns, considering scalability, operational overhead, and cost implications for platform components.
• Encourage and grow developers in their craft.
• Debug and triage production application issues, often not your own.
• Automate testing, deployments, performance, and recovery.
• Leverage AI-assisted development tools to improve engineering productivity, while evaluating AI applicability for software solutions.
• Participate in on-call rotations, lead incident resolution, and contribute to post-incident reviews.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 5+ years of professional software engineering experience, with demonstrated ownership of major software components
• Experience with Agile methodologies
• Strong backend development skills
• Proven ability to design and implement clean, scalable and well-structured APIs
• Java21/25 programming language experience or of other JVM languages
• Experience with modern frameworks such as Springboot
• Test-Driven Development experience
• Understanding of Continuous Integration practices
• Knowledge of current software architectural trends and practices
• Previous experience with Design Patterns and SOLID principles
• Experience working with AWS or other Cloud Provider
• Experience with observability tooling (Prometheus, Grafana, Splunk, or ELK stack)
• Experience with distributed systems
• Knowledge of best practices and IT operations in an always-up, always-available services
• Understanding of secure coding practices and common vulnerability patterns (e.g., OWASP Top 10)
• Awareness of cloud service trade-offs, including scalability constraints, operational complexity, and cost implications when selecting infrastructure components.
• Familiarity with AI-assisted development tools and their appropriate application
• Experience with CI/CD servers (Gitlab/Jenkins)
• Experience with Docker and Kubernetes or other orchestration/scheduling framework
• Experience working in an SOA development environment
• Working knowledge of one or more database products (e.g. Oracle, MySQL, PostgreSQL)
• Strong communication skills and the ability to collaborate closely with remote team members

Nice to have

• Experience in DevOps
• Experience with GraphQL and Apollo Studio
• Experience working with Terraform
• Experience with Helm package manager
• Ability to clearly communicate technical topics to non-technical people