Senior EUC Engineer

Join Our Team as a Senior EUC Engineer

We’re looking for an experienced and motivated Senior EUC Engineer to join our busy & dynamic IT Team, supporting users and systems within the PayPoint group. In this hands-on role, you'll provide expert 1st & 2nd line support across a wide range of devices and applications while contributing to ongoing infrastructure improvement initiatives.

This is an onsite role based in our Welwyn Garden City office, 5 days a week, with occasional working from home days.

Why choose PayPoint?

PayPoint offers a collaborative working environment with room to grow and develop your technical career. You'll be the go-to person for end-user support, helping maintain a high standard of service while ensuring technology empowers our colleagues to perform at their best.

What will you be doing?

Your role will involve a variety of responsibilities, including:

Deliver responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment

Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support)

Take ownership of support issues, seeing them through to resolution, and escalating where appropriate

Support and maintain Microsoft Windows 11, Microsoft 365, macOS and Active Directory environments

Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system.

Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades)

Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery

Create and maintain internal technical documentation and knowledge base articles

Adhere to ITIL-aligned service management processes

Working in collaboration with the EUC Team Leader, to ensure an excellent level of support and service is provided at all times

Mentor junior engineers and share knowledge to support team development

What would we like from you?

Strong working knowledge of Microsoft Windows OS (10/11) and Microsoft 365

Active Directory, Group Policy and basic user management

Laptop hardware support and fault diagnosis

Mobile device support (iOS & Intune managed devices)

Imaging, deployment and configuration of endpoints

Experience using ticketing and asset management systems (Halo).

Several years working in an EUC/IT Support environment

A proactive approach to problem-solving and incident ownership

Excellent interpersonal, communication & stakeholder management skills

Comfortable prioritising tasks in a dynamic, fast-paced environment

Strong documentation and organisational skills

A genuine interest in technology and continuous improvement

It would be great if you already have...

ITIL Foundation certification

Relevant Microsoft certifications

Experience supporting macOS environments

AV or collaboration tool support (Microsoft Teams, Logitech etc)

Experience working in a multi-site or corporate environment.

What can we do for you

We offer a range of benefits, including:

Holiday purchase scheme, with 25 days holiday plus bank holidays.

On-site gym (free) and nationwide corporate rate gym membership.

Online benefits portal offering discounts on shopping and holidays.

Love2Shop Everyday Benefits Card.

Contributory company pension scheme.

Progression and Development.

Private medical insurance and life assurance (with option purchase additional cover

Additional benefits available at a discounted rate.

Cycle2Work scheme

Electric Car Scheme

At PayPoint, we're committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. PayPoint is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age