Technical Analyst - IAM

Technical Analyst - Identity & Access Management (IAM)

• Inside IR35
• Remote-based position

Opportunity for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a leading financial services organisation, supporting the modernisation of application authentication and authorisation platforms.

The role will focus on providing L2 production and application support for Microsoft Identity Manager (MIM), troubleshooting incidents, maintaining integrations and working closely with L3 engineering teams to improve service stability and operational performance.

Key Responsibilities

• Provide L2 operational support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
• Triage and resolve incidents, analysing logs, identifying failures and restoring services within agreed SLAs.
• Monitor provisioning and synchronisation jobs, resolving connector failures, workflow issues and data exceptions.
• Use SQL Server and T-SQL to investigate data issues, perform reconciliations and produce reporting extracts.
• Troubleshoot .NET/C# components, services, scheduled tasks and application integrations.
• Support Active Directory, Entra ID, HR feed and ServiceNow integrations.
• Execute approved configuration changes and maintain operational documentation, runbooks and known error records.
• Drive root cause analysis, problem management and permanent service improvements.
• Work closely with developers, engineers and operational teams, supporting major incidents and service outages where required.

Essential Skills & Experience:

• Strong experience in L2 application or production support within enterprise environments.
• Hands-on operational experience with Microsoft Identity Manager (MIM), including Sync run profiles, connector space and metaverse troubleshooting.
• Strong SQL Server and T-SQL skills.
• Working knowledge of .NET/C# applications from a support and troubleshooting perspective.
• Good understanding of Active Directory, LDAP, authentication and authorisation technologies.
• Knowledge of Kerberos, NTLM, TLS, encryption, certificates and secure file transfer protocols.
• Strong analytical, troubleshooting and root cause analysis capabilities.
• Experience gathering technical requirements, mapping processes and identifying use cases.
• Confident stakeholder engagement and communication skills, with the ability to work independently and deliver against deadlines.
• Proficient in MS Excel, Visio and Confluence.

Desirable:

• Previous experience within a regulated banking or financial services environment.
• Experience working with global teams.
• Understanding of IAM controls, including least privilege, audit trails and access recertification.

Further information available on successful application