1st Line IT Support

1st Line IT Support

Up to £16.50 per hour (depending on experience)

Bristol, Avon

Fixed term contract for 3 months

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users.

Key Responsibilities

Acting as the first point of contact for IT support queries via phone, email, and ticketing systems

Logging, prioritising, and managing incidents and service requests in line with internal SLAs

Providing 1st line technical support for hardware, software, and system-related issues

Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access

Supporting with user account administration, password resets, and permissions

Assisting with hardware setup and configuration, including laptops, desktops, and peripherals

Escalating more complex technical issues to the relevant teams when required

Maintaining accurate records of issues, fixes, and updates within the helpdesk system

Delivering a high level of customer service to internal users across the business About you:

Previous experience working within an IT Service Desk or Helpdesk environment

Strong troubleshooting and problem-solving skills

Familiarity with Windows OS, Microsoft 365, and Active Directory

Excellent communication and customer service skills

The ability to work in a fast-paced environment and manage multiple support requests

Availability to start at short noticeThis role is ideal for someone looking for a short-term contract where they can quickly add value and support a busy IT team.

Hours: Monday - Friday 9am - 5pm (35 hours per week)

Location: Central Bristol - 100% office based

Successful candidates will be contacted within 7 working days of application. If you do not hear from us within this time, please assume that your application has been unsuccessful

Benefits

benefits