IT Support Apprentice

We are looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification.

You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.

Key Responsibilities

• Provide first-line technical support to customers via phone, email and remote support tools.
• Log, categorise and prioritise support tickets using the service desk system.
• Troubleshoot hardware, software and connectivity issues.
• Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.
• Support Microsoft 365 environments, including Outlook, Teams and SharePoint.
• Help maintain user accounts within Active Directory and Microsoft Entra ID.
• Escalate more complex incidents to senior engineers when required.
• Assist with desktop deployments and hardware replacements.
• Maintain accurate documentation of incidents, requests and resolutions.
• Learn and follow IT security best practices and company procedures.

Skills & Attributes

• Passion for technology and IT.
• Strong communication skills.
• Excellent customer service attitude.
• Good problem-solving ability.
• Ability to work independently and as part of a team.
• Basic understanding of Windows operating systems and Microsoft Office