Customer Success Advisor

We’re working with a growing IT Managed Services Provider looking for a Customer Success Advisor to join its team.

This is a customer-focused role sitting alongside the Service Desk, ideal for someone who understands how an IT support/MSP environment operates but whose strengths are communication, organisation and customer care.

The Role

Taking client calls and managing general queries

Monitoring, dispatching and following up support tickets

Keeping customers updated on outstanding issues

Proactively contacting clients for feedback and service follow-ups

Supporting new client onboarding

Delivering customer portal demos

Working closely with the technical Service Desk team

What We’re Looking For

You’ll ideally have experience within an IT MSP or Service Desk environment, with a basic technical understanding and excellent customer service skills.

You’ll be confident speaking with clients, proactive in your approach and comfortable managing multiple queries and tickets at once.

A great opportunity for someone looking to move away from purely technical support and into a more client-focused Customer Success role