IT Support Technician

IT Support Technician

Salary: £27,000 - £31,000 DOE

Job Type: Permanent

Onsite - Based in Stone Staffordshire

Safer Hand Solutions are working in partnership with a successful and growing business to recruit an IT Support Technician who can become the go-to IT person within the organisation.

This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, supporting colleagues, and making technology easy to understand for non-technical users. You'll play a key role in supporting the day-to-day IT function while helping the business maintain its cyber security and compliance standards.

The Role As the first point of contact for IT-related issues, you will provide first-line support across the business, ensuring systems, devices, and software are operating effectively. You will be responsible for setting up and configuring equipment, troubleshooting technical issues, and supporting users with a wide range of IT queries.

You'll also help maintain and develop the company's cyber security framework, supporting standards such as ISO27001, Cyber Essentials, and Cyber Essentials Plus.

Key Responsibilities

Provide first-line IT support for hardware, software, and system issues

Set up and configure laptops, mobile devices, and user accounts for new starters

Troubleshoot and resolve day-to-day IT problems

Manage IT equipment and maintain accurate asset records

Support ISO27001, Cyber Essentials, and Cyber Essentials Plus compliance activities

Work with external IT providers when required

Deliver excellent support to colleagues across the business

Educate users on IT systems and cyber security best practices

Explain technical issues and solutions in a simple, user-friendly manner

Identify opportunities to improve systems, processes, and technology About You The successful candidate will have:

Previous experience in an IT Support, IT Technician, or similar role

Experience working with ISO27001, Cyber Essentials, or Cyber Essentials Plus

Strong first-line support and troubleshooting skills

Experience setting up and configuring IT equipment

Excellent communication and interpersonal skills

The ability to explain technical concepts to non-technical users

A proactive and customer-focused approach

Strong organisational and problem-solving skills What's on Offer?

Salary of £27,000 - £31,000 DOE

Permanent position

Opportunity to become a key part of the business

Varied and hands-on IT role

Chance to influence cyber security and IT best practices across the organisation If you're looking for a role where you can make a real impact and become the trusted IT expert within a growing business, we'd love to hear from you.

Apply today or contact Safer Hand Solutions for more information