IT Second Line Analyst

Scania Recruitment Team

IT Second Line Analyst Location: Milton Keynes (Hybrid Working)

Salary: Starting from £28,000 plus an excellent benefits package, including:

• Enhanced parental leave

• Eligibility to annual bonus scheme

• Access to a fantastic loan car scheme

• 25 days annual leave plus bank holidays

• Competitive pension

• 4x basic salary life assurance

About the role

We're looking for an experienced 2nd Line IT Support Analyst to join our IT team and provide technical support across our desktop, collaboration, and communication technologies.

You will act as an escalation point for more complex technical issues, taking ownership of incidents through to resolution, driving service improvements, supporting project delivery, and helping embed modern workplace technologies across the business. You will play a key role in ensuring our IT services remain secure, stable, reliable, and high performing.

Responsibilities

Provide 2nd line technical support across the business, resolving incidents and service requests within the agreed SLAs.

Act as an escalation point from the 1st Line Service Desk, taking ownership of issues through to resolution.

Provide exceptional support and service to our Scania network, and Milton Keynes head office.

Investigate, diagnose, and resolve complex hardware, software, operating system, and network-related issues.

Adapt to a quickly changing IT environment and landscape.

Regular communication with customers both internally and externally, proactively keeping them informed and up to date.

About You

Communication - A strong communicator, building relationships with users at all levels.

Strong Problem solver - Approaches problems analytically, getting to the root cause and proposing clear, well considered solutions.

Excellent attention to detail - Pays close attention to detail, ensuring accuracy and high-quality outcomes.

Customer focused - Somone who takes pride in delivering great customer service to end users.

Organised - Organises and prioritises effectively across multiple concurrent tasks

Closing date: 07/12/2026

Please note, the closing date for this role is subject to change pending volume of applications.

Next steps:

1. If you like the sound of this position, please apply today.

2. A member of the Scania Recruitment team will contact you to discuss your application.

3. If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you