IT Support Technician

Job Title: IT Support Technician

Location: Liverpool City Centre, on site

Salary: Up to £30,000 per annum DOE

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week, Monday to Friday, on a 3-week rolling rota between 8:00am and 9:00pm working 1 in 8 Saturdays from 9:00am to 5:30pm,

We're recruiting a talented IT Support Technician for our established, fast-paced team. You'll be the first contact for colleagues' IT issues and security incidents across the business, aiming for first-time resolution.

What You'll Be Doing:

Be the first contact for business IT issues, security incidents and requests, aiming for first-time resolution. Manage tickets, maintain SLAs, meet KPIs and escalate to resolver groups as needed to deliver an effective, efficient service.

Provide deskside and remote IT support to the business user base.

Manage service incidents in the service desk ticketing system, following agreed processes, escalating to infrastructure, application support and 3rd party support, SecOps for resolution

Troubleshooting and resolving network connectivity issues

Administering Active Directory

Monitor system and infrastructure availability and performance

Managing VOIP and digital phone systems ensuring customers have the best possible journey

Maintain and distribute software packages

Run necessary actions in-line with security processes

Client device builds using automated solutions and patch management

Manage, perform, maintain and test backups/recovery

Participate in production support and continuous improvement to enhance team practices and maintain high-quality solutions.

Adhering to change control best practice

Maintain knowledge baseWhat we're looking for:

Experience working in a support role within a managed IT service desk function

Windows 11 operating systems

Anti-malware solution support

Problem solving and troubleshooting skills

Understanding of security principles and endpoint solutions

Excellent written, communications and documentation skills.

Excellent Customer Service

Worked within an ITIL service management model or qualification

Office365 support experience

Basic network knowledge

Understanding of security, server, virtualisation and cloud solutions supportGrow with Acorn:

At Acorn Insurance, we're proud of our Liverpool roots and growth from humble beginnings into a national leader. Part of the Acorn Group, we bring over 40 years of specialist insurance expertise, employ 1,900+ people across the UK.

We're growing fast, with new opportunities every week, largely thanks to our shared values:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgementBenefits:

A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & moreOur Commitment to colleague's:

Mindful Employer - championing mental health and wellbeing

Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

Menopause Friendly accredited - supporting every stage of life

Armed Forces Covenant signatory - honouring those who serve

Armed Forces Defence employer recognition scheme - Supporting those who serve

Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

Best Place to Work for Development - proud to be investing in people's future

Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

If your application is successful, we'll begin relevant pre-employment checks, including a standard criminal record check and an insolvency register check.

Visa Requirements

Given our comprehensive training, we can only consider applicants with at least one year remaining on their Graduate or Post-Study Work visa. We cannot currently offer visa sponsorship.We're Here to Support You

We're committed to an inclusive, supportive workplace where everyone can flourish. Let us know if you need adjustments during recruitment or after joining, such as flexible hours, adapted equipment or extra support. We'll work with you so you can do your best work.Please click the APPLY button to submit your CV for this role.

Candidates with experience or relevant job titles of: 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer may also be considered for this role