IT Support Technician

IT Support Technician | East Peckham, Kent | Full Time | £32,000-£35,000 per annum

Join Muraspec - An Employee-Owned Business Where Every Contribution Matters

At Muraspec, we believe in creating more than beautiful spaces - we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.

The Role

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

Provide first-line IT support across the production site and wider business

Diagnose and resolve hardware, software, connectivity and network issues

Provide practical technical assistance to colleagues across different departments

Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment

Set up new user accounts, permissions and equipment for new starters

Support Microsoft 365, Windows and macOS environments

Maintain accurate IT asset registers, equipment inventories and documentation

Maintain the company WinMAN MRP/ERP system and 8x8 telephone system

Assist with routine maintenance, software updates and system improvements

Support network connectivity, switches, Wi-Fi and general networking issues

Help maintain IT security standards and promote cybersecurity awareness

Support the implementation of IT policies and good security practices

Identify potential IT risks and escalate issues where necessary

Liaise with Head Office IT teams and external service providers

Support improvements to IT systems and processes

Provide remote assistance and support users across multiple locations where appropriate

Requirements

A practical and hands-on approach to IT support

Good technical troubleshooting and problem-solving skills

An approachable manner with the ability to support colleagues across different departments

Ability to work independently and as part of a wider IT team

Willingness to travel occasionally to the Hemel Hempstead office

Essential

Previous experience in an IT Support Technician or similar technical support role

Good working knowledge of Microsoft 365 and Windows environments

Experience diagnosing and resolving hardware, software and connectivity issues

Experience installing, configuring and maintaining IT equipment

Good communication and customer service skills

Desirable

Experience supporting macOS environments

Knowledge of network infrastructure, switches and Wi-Fi

Experience with MRP/ERP systems

Knowledge of cyber security practices and IT asset management

Experience working within a manufacturing or production environment

What’s In It For You

Salary of £32,000-£35,000 per annum

Permanent, full-time position

Opportunity to join an employee-owned business

Varied, hands-on role with involvement across the business

Opportunity to contribute to IT improvements and wider projects

Apply today and become part of Muraspec, where ownership, pride and collaboration drive everything we do

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