Job description
IT Technical Support Team Leader - Oxfordshire - Up to £50,000
My client are seeking an experienced IT Technical Support Team Leader to manage and develop a 2nd Line IT Support team, overseeing day-to-day operations, workload management and escalations.
You will drive service improvements, ensure high standards of incident management, develop processes and documentation, and provide technical support for a broad IT infrastructure covering on-premise and cloud environments.
Key Requirements:
Experience managing and developing a 2nd Line IT Support team.
Strong technical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Intune and Azure.
Experience with Exchange, PowerShell, networking and VMware.
Understanding of ITIL, Incident, Change and Release Management.
Strong troubleshooting, communication and stakeholder management skills.
A proactive approach to service improvement, automation and team development.
Location: Oxfordshire - 4 days per week in the office
Salary: £50,000 per annum
Benefits
Excellent Benefits
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