IT Support & Network Engineer

About the company

My client is a growing, values-driven business with a head office in Camberley. They’re investing heavily in technology, including new technology and software development functions, so it’s a good time to join their small, close-knit IT team.

The role

This is a hands-on role for an all-rounder with genuine networking experience. You’ll be the go-to technical person for the company’s engineers when they need networking help. You’ll also own day-to-day IT for around 30-40 head office staff.

What you’ll be doing

Acting as the escalation point for the company’s engineers: router setup, port forwarding, IP addressing and firewall configuration for new sites

Troubleshooting network and connectivity issues, and making sure configurations are secure (only the ports that need opening)

Onboarding and offboarding users, and setting up laptops, desktops and mobile devices

Managing Apple devices through MDM (training provided)

Supporting Microsoft 365 and Azure: user accounts, email and access rights

General 1st and 2nd line support across the office, from Wi-Fi issues to printers

Running small IT projects, such as phone system rollouts, device refreshes and eSIM migrations, and coordinating with staff to get them done

Supporting the business’s Cyber Essentials and upcoming ISO 27001 work through good practice around access, credentials and documentation

What you’ll need

At least 2-3 years in IT support, with solid hands-on networking experience

Confidence with TCP/IP, IP addressing, subnetting, DHCP, DNS, NAT, port forwarding, VLANs and firewalls

Practical skills, e.g. you’re comfortable crimping cables and setting up kit from scratch

Good attention to detail when setting up users, devices and systems

An understanding of why network security matters

A self-starter attitude: happy to take ownership, run with small projects and talk to people across the business

A full UK driving licence

If this sounds like you, apply now or send your CV to Andy Dale at Arcas Tech