RMM Platform Engineer

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

Node4 is seeking an RMM platform engineer with deep technical RMM platform expertise. The ideal candidate will be passionate about monitoring, patching and remote management technologies and fully aligned with managed service provider principles. The RMM platform engineer will join the RMM platform team who are responsible for delivering RMM platform services across Node4, our customers and partners.

Responsibilities

The focus of this role is our monitoring, patching and RMM operations. Managing our RMM platforms day to day, getting the best out of them, and working closely with engineering teams to ensure they are configured and used in the most effective way possible. The role transforms reactive troubleshooting into a proactive, automated and secure RMM service.

As RMM Platform Engineer your key responsibilities are listed below.

• RMM platform Administration: configure, manage, and maintain the RMM platform, including agent deployment, policy management, and organizational structure.
• Automation & Scripting: Develop, test, and deploy scripts to automate routine maintenance, self-healing workflows, and software installations.
• Patch Management: Design and execute a robust patch management strategy for operating systems (Windows/macOS/Linux) and third-party applications to ensure compliance and security.
• Proactive Monitoring & Alerting: Define and fine-tune monitoring policies to detect performance bottlenecks or security threats, while managing alert fatigue for the helpdesk team.
• Security & Compliance: Ensure all endpoints are secure by managing antivirus/EDR, firewall, and data backup policies through the RMM tools.
• Reporting & Analytics: Generate detailed reports on endpoint health, patch compliance, and SLA metrics for internal stakeholders and clients.
• Manage escalations and provide major incident support
• Out of hours on call escalation support is expected
• Help implement and update team KPIs and dashboards
• Ensure documentation is accurate and available to the Platform Operations teams and the wider Node4 teams as required
• Play a key role in business licence compliance, vulnerability management and business continuity
• Proactively identify security risks within the business and collaborate with the relevant leadership to reduce risk profile
• Support in the due diligence of Target Acquisitions and support the integration
• Foster a culture of innovation and continuous improvement that encourages, engages and supports a high level of professional development and personal responsibility
• Ensure correct procedures and processes are followed
• Take personal responsibility for and actively engage in product, systems and skills training and development

Skills & Qualifications

As RMM Platform Engineer, you will be expected to demonstrate certain skills in order to successfully fulfil the role. These include:

• Experience and knowledge of the following technologies:
• Monitoring & Alerting products (eg ManageEngine Site24x7)
• Endpoint Management tools (eg N-Central)
• Remote backup and data protection products (eg Cove)
• Patch Management
• Endpoint security and vulnerability management (eg SentinelOne)
• Automation and scripting
• Minimum 3 years experience of supporting customers in a Managed Services environment
• Confident, self-assured ability to communicate effectively with technical and non-technical stakeholders
• Through time, learn and demonstrate a good understanding of Node4 networks and internal infrastructure
• Enjoy working in a fast paced and energetic environment
• Presentation preparation and delivery
• Organisation, numeracy and a structured approach to work
• A team player who can work with diverse areas within Node4
• Interest in Technology and Business
• Ability to work proactively and to tight deadlines
• A positive can-do attitude

Performance

Performance will be measured against a set of monthly, quarterly and annual targets and Key Performance Indicators.

Reporting

The role reports to the RMM Platform Manager although interaction will be required with various departments across the business.

Monthly, Quarterly and Annual reports will be required (format to be agreed)

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme