3rd Line Support Engineer

3rd Line IT Support Engineer

We’re working with an IT services provider based in Bristol, who are looking for an 3rd Line IT Support Engineer to join their team on an initial 3 month contract.

They are looking for someone with strong M365 and cloud experience, particularly across Active Directory, Entra ID, Intune and Microsoft 365, alongside hands-on experience with patch management and Cyber Essentials compliance.

Responsibilities

Provide 3rd line technical support, resolving complex incidents and escalations across client environments

Administer and troubleshoot Microsoft 365, Active Directory, Entra ID and Intune

Manage patching and software updates across Windows servers, desktops and other endpoints

Identify and remediate vulnerabilities, ensuring systems remain secure and compliant

Support Cyber Essentials compliance, implementing security controls and addressing gaps identified during assessments

Configure and maintain endpoint management, device compliance and security policies through Intune

Troubleshoot Windows Server, Group Policy, DNS, DHCP and general infrastructure issues

Manage user identities, access permissions and security policies across on-premises and cloud environments

Support infrastructure improvements, system upgrades and security-related projects

Maintain accurate technical documentation and provide support to 1st and 2nd line engineers where required

Requirements

Previous experience in a 3rd Line IT Support, Infrastructure Support or Senior IT Support Engineer role

Strong hands-on experience with Active Directory, Entra ID and Microsoft 365 administration

Experience managing devices, policies and endpoint security through Microsoft Intune

Proven experience with patch management, including deploying updates and remediating vulnerabilities

Practical experience supporting Cyber Essentials compliance and implementing required security controls

Strong Windows Server and Windows 10/11 administration and troubleshooting skills

Good understanding of networking fundamentals, including DNS, DHCP and TCP/IP

Experience troubleshooting complex technical issues across Microsoft infrastructure environments

Ability to work independently and manage technical escalations

Strong communication, troubleshooting and documentation skills

Nice to Have:

Previous experience working within an MSP or supporting multiple client environments

Cyber Essentials Plus experience, including preparing environments for technical assessments

Experience with Windows Update for Business, WSUS or SCCM for patch management

Microsoft Defender, Conditional Access and security policy configuration

Azure infrastructure and hybrid Active Directory environments

VMware or Hyper-V virtualisation experience

Experience supporting infrastructure migrations, upgrades and security improvement projects