3rd Line Support Engineer

3rd Line Support Engineer - Microsoft 365 & Cyber Security

Location: Aldershot, Hampshire

Salary: £45,000 - £55,000

Type: Permanent, full-time

The company

Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing and need a senior engineer who can take ownership of customer environments.

The role

You'll be the technical escalation point for a range of business customers. Your work will include:

Managing Microsoft 365 tenants: users, groups, licences, mailboxes, security settings and access controls

Working across the M365, Exchange, Teams and SharePoint admin centres and Entra ID

Setting up and supporting MFA, conditional access, and joiner, mover and leaver processes

Running endpoint security, patching, backup and monitoring, and responding to security alerts

Onboarding new customers, including discovery, tenant reviews, documentation and setup

Improving internal processes and technical standardsWhat you'll need

At least 3 years of hands-on Microsoft 365 administration

Senior support, systems administration or MSP experience

Hands-on cyber security work, such as endpoint protection, alert response, patching and backup

Experience with Kaseya tools or similar RMM/PSA platforms (e.g. Datto, Autotask, IT Glue, ConnectWise, NinjaOne)

Strong Windows and business IT troubleshooting

Confidence dealing with customers, and good documentation habitsNice to have

Intune, Defender, Microsoft 365 Lighthouse, Purview, Copilot administration, firewalls, switches and VPNs, and relevant Microsoft or security certifications.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy