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Senior 2nd Line Support Engineer

£40,000 to £50,000a year

Job type
Permanent
Location
London
Posted
6d ago

Job description

Senior 2nd Line Support Engineer

MSP / IT Solutions

Salary up to £50,000

We are looking for an experienced Senior 2nd Line Support Engineer to join a growing MSP, supporting a range of professional services clients. This is a great opportunity to work with modern Microsoft technologies in a fast-paced, client-focused environment.

Role Overview

  • Resolve escalated 2nd line issues across desktop, cloud, networking, and infrastructure.
  • Support Microsoft 365, Azure, Entra ID, Intune, and Windows Server environments.
  • Troubleshoot complex technical issues and manage incidents through to resolution.
  • Collaborate with 3rd line teams on escalations and technical projects.
  • Mentor junior engineers and deliver excellent customer service.

Requirements

  • Strong 2nd line support experience within an MSP.
  • Solid knowledge of Microsoft 365, Azure, Active Directory, and Windows environments.
  • Good networking knowledge, including DNS, DHCP, VPNs, and firewalls.
  • Experience with ITSM tools, remote support, and SLA-driven environments.
  • Strong troubleshooting, communication, and client-facing skills.
  • Experience supporting professional services clients is advantageous.

What's Offered

  • Exposure to modern cloud technologies and varied client environments.
  • Career progression and ongoing technical development.
  • Supportive, fast-paced MSP environment

Interviews are taking place next week so get in touch ASAP

How this salary compares

We compare the midpoint of this range with the median of 38 IT adverts that come straight from employers and state a salary, and of 52 across UK tech.

51% below the IT median