IT Support Engineer

IT Support Engineer | Ebbw Vale | up to £37,500

Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team?

This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You'll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security.

It's a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You'll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued.

What You'll Do

Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.

Triage and resolve incidents according to priority and business impact.

Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.

Administer users and access through Active Directory and Entra ID.

Support MFA, Conditional Access, Intune and Microsoft Defender.

Complete joiner, mover and leaver processes.

Assist with patching, endpoint compliance and vulnerability remediation.

Maintain accurate asset, licence, subscription and telecoms records.

Work with senior IT colleagues and external suppliers on more complex incidents.

Improve documentation, knowledge articles and support processes.What You'll Bring:

Experience in an IT support, helpdesk or desktop-support role.

Strong Windows desktop troubleshooting skills.

Practical Microsoft 365 support experience.

Working knowledge of Active Directory or Entra ID.

Exposure to Microsoft Defender or related endpoint-security tooling.

Basic networking knowledge.

Strong customer service, communication and troubleshooting skills.

Experience supporting remote or multisite users.

The ability to travel occasionally within the UK. Why You Should Apply:

Work with a modern Microsoft technology stack.

Gain further exposure to cloud identity, endpoint management and security.

Take genuine ownership of incidents and user outcomes.

Join a collaborative, forward-thinking IT team.

Build experience relevant to senior support, infrastructure, cloud or security positions.Ready to Apply?

Contact Daniel Newton to find out more.

Please apply with a CV and a cover letter outlining why you're perfect for the role.

Know someone great for the job? We offer a referral scheme, just get in touch!

Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities