It Support Engineer

We are looking for a proactive and technically skilled IT Engineer to join a growing team in Leicester. This role will be responsible for maintaining and supporting the organisation's IT infrastructure, providing technical support to end users, and contributing to ongoing IT projects across the business.

The successful candidate will have a broad technical skillset, excellent troubleshooting abilities, and a customer-focused approach to IT support.

Key Responsibilities

• Provide 1st, 2nd and 3rd line support to internal users.
• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Administer and support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Intune.
• Manage Active Directory, Azure AD, Group Policy, and user account administration.

Required Skills & Experience

• Previous experience in an IT Support Engineer, Infrastructure Engineer, Systems Engineer, or similar role.
• Strong knowledge of:
• Microsoft 365
• Windows Server
• Active Directory & Azure AD
• Networking (TCP/IP, DNS, DHCP, VPNs)
• Microsoft Intune
• Hyper-V or VMware
• Endpoint Management
• Experience supporting cloud technologies, particularly Microsoft Azure.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Full UK driving licence desirable.

Desirable Experience

• Cyber Security principles and best practices.
• PowerShell scripting and automation.
• Firewall administration (Sophos, Fortinet, Cisco, etc.).
• Experience working within ITIL-aligned environments