1st Line Technicians

Worked in 1st Line IT support for a year or two and feeling ready for the next step? This could be exactly what you're looking for.

We're looking for three 1st Line Technicians who want more than just another support desk job. Whether you're currently working in an MSP or have gained your experience in an internal IT team, this is an opportunity to join a company that genuinely invests in its people and promotes from within.

Important: Applicants must hold a full UK driving licence and have access to their own vehicle. Following successful completion of probation, this role offers hybrid working, with the opportunity to work from home 1 day per week.

What's on Offer

Salary up to £30,000 DOE

Performance-related bonus

Paid certifications and training

Clear progression opportunities

Exposure to a wide range of technologies

Gym membership and wellness benefits

Regular team socials and company events

Supportive management team that encourages development

Stable business with excellent staff retention

Friendly, collaborative working environment

Hybrid working - 1 day per week from home following successful completion of probationThe Role

As a 1st Line Technician, you'll be the first point of contact for IT support issues, delivering excellent service and ensuring users receive prompt and effective solutions.

Your responsibilities will include:

Providing 1st Line technical support via phone, email and ticketing systems

Troubleshooting hardware, software and networking issues

Supporting Microsoft 365 applications and services

Setting up and configuring laptops, desktops and mobile devices

Managing user accounts and permissions

Escalating more complex issues to senior engineers when required

Maintaining accurate ticket updates and documentation

Delivering an excellent customer experience at every interactionAbout You

We're open to candidates from MSPs or internal IT support environments. The most important thing is that you have a solid grounding in IT support and the desire to keep learning.

You'll ideally have:

At least 12 months' experience in a 1st Line IT Support role

Experience working within an MSP or internal IT environment

Knowledge of Microsoft 365 and Windows operating systems

Basic networking knowledge

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

A proactive and positive attitude

The ability to remain calm under pressure and manage multiple priorities

A full UK driving licence and access to your own vehicle (essential)Why Apply?

This role would suit someone who feels ready for the next step in their career. Maybe you're in an MSP and want to join a business with more long-term progression opportunities. Or perhaps you're supporting users internally and want broader technical exposure.

Either way, you'll be joining a team that values attitude, supports development and gives people the tools they need to succeed.

Refer a friend and earn a retail voucher worth up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

ME15830

Benefits

DOE