2nd Line Technical Support Engineer

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.

The Opportunity

You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery.

This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate.

You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.

Key Responsibilities

Provide 2nd line support across multiple UK locations

Troubleshoot and resolve hardware, software, network and user issues

Support Microsoft 365, Active Directory / Entra ID and endpoint technologies

Install, configure and maintain laptops, desktops, printers and peripheral devices

Monitor and respond to alerts generated through support and monitoring platforms

Escalate and collaborate with infrastructure, applications and security teams where required

Maintain accurate documentation and ticket updates

Participate in occasional out-of-hours support when necessary

Travel to sites across Scotland and Northern England to provide hands-on supportYou'll gain exposure to a broad technology stack including:

Microsoft 365

Active Directory / Entra ID

Meraki Networking

Fortinet Security

MPLS & Managed Networks

Sentinel One

Ninja One

Arctic Wolf

Cloud and infrastructure technologies across the wider groupExperience Required

We're looking for someone with strong technical foundations, but equally important is the right attitude and approach.

You will likely have:

Previous experience in a 2nd Line Support Engineer position

Strong troubleshooting skills across desktop, server and Microsoft technologies

Experience supporting Microsoft 365 environments

Knowledge of Active Directory and Entra ID

Experience with antivirus, VPN and MFA technologies

Exposure to remote monitoring and management tools

Excellent communication and stakeholder management skills

A proactive and self-sufficient approach to problem solving

Full UK Driving LicenceDesirable

Networking experience (LAN/WAN, switching, routing or firewalls)

Telecoms or VoIP support experience

Experience supporting multi-site environments

Exposure to infrastructure or transformation projectsWhy Join?

Competitive Salary

Hybrid and flexible working

Overtime paid at 1.5x

Mileage paid at 50p per mile

Pension scheme

29 days annual leave including Bank Holidays

Exposure to major technology transformation initiatives

Opportunity to work with UK and Global technology teams

Long-term career development within a growing organisationAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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